Question and Answer

Q & A

This is a Q&A section that collects past questions and their answers.

About the product

Q. What are the ingredients in horse clay poultices?

A. Water, bentonite, kaolinite, propylene glycol, mineral oil, menthol, arnica oil, aloe vera oil, castor oil, calendula oil, ginger rhizome extract, methylparaben, propylparaben, alum K (alum), other ingredients contained in the fragrance clay: calcium, copper, zinc, iron, magnesium, sulfur, manganese, phosphorus, potassium, sodium, and other trace minerals. *Does not contain any drugs, chemical preparations, bacteria, enzymes, or heavy metals, and does not contain any animal-derived glucosamine or chondroitin, extracted oils, or insect secretions. Ginger rhizome extract uses BG (1,3-butylene glycol).

Q. Do horse clay poultices contain any additives?

A. It is free of fragrances, colorings, synthetic preservatives, and synthetic antioxidants. You can use it with peace of mind.

Q. How do I use horse clay compresses?

1. Apply a small amount to the area to be treated and wait for it to settle.
2. Then apply 5-7mm thick to the entire area.
3. Be sure to also apply the product at least 5cm outside the application area.
4. Use the product while checking the progress or drying condition of the applied area at approximately 45 minute intervals.
5. It can be used without a bandage. Also, by covering it with moistened food wrap paper to delay drying and using a sealing method, you can increase the time for the ingredients to penetrate the skin and improve its penetration.
6. Hardened COOL RUN MONTANA can be easily washed off with water.

Q. How should I store my horse clay compresses?

After use, seal the pack tightly and be careful not to let water or foreign objects get inside. Store out of reach of children and away from high temperatures and direct sunlight.
Due to the nature of the product, it may harden at low temperatures, but this does not affect the quality. Kneading the clay in a warm place will return it to its original softness.

Q. What are the ingredients in horse hoof oil?

A. It does not contain any castor oil, petrolatum, lanolin, mineral oil, horse oil, squalane, isostearoyl hydrolyzed keratin, tetraisopalmitate ascorbyl, beeswax, chemicals, bacteria, enzymes or heavy metals.It does not contain any animal glucosamine or chondroitin, insect secretions or salicylic acid, so there is no need to worry about allergies or side effects and it can be used safely not only on thoroughbreds but also on quarter horses, paint horses and ponies.

Q. Does horse hoof oil contain any additives?

A. It is free of fragrances, colorings, synthetic preservatives, and synthetic antioxidants. You can use it with peace of mind.

Q. How do I use horse hoof oil?

A. Before applying hoof oil, wash the hoof thoroughly to remove any dirt and then allow it to dry thoroughly before applying.

Use the brush attached to the cap to apply an appropriate amount to the entire hoof (fork, sole, and ball). It keeps the hoof clean and prevents it from drying out or becoming damp. If applied thickly, the effect will last for several days.

Q. How should I store horse hoof oil?

A. After use, seal the pack tightly and be careful not to let water or foreign objects get inside. Store out of reach of children and away from high temperatures and direct sunlight.
*Due to the nature of the product, it may harden in low temperatures, but this does not affect the quality. Kneading the clay in a warm place will return it to its original softness.

Q. What are the ingredients in horse body wash?

A. Water, sodium methyl cocoyl taurate taurate, sodium lauroyl hydroxyethyl-β-alanine, lauramidopropyl betaine, cocamide methyl MEA, glycol distearate, polyquaternium-10, PEG-120 methyl glucose dioleate, persimmon tannin, tea tree leaf oil, eucalyptus oil, citronella oil, rosemary oil, citric acid, phenoxyethanol, caramel

Q. Are there any additives in the horse wash?

A. It is free of fragrances, colorings, synthetic preservatives, and synthetic antioxidants. You can use it with peace of mind.

Q. How do I use the horse body wash?

A. This product does not contain any sulfate-based cleaning ingredients, so it can be used as is without diluting it. If you want to use it directly, wet your horse's body with water or hot water, then take an appropriate amount of the product and apply it to the entire body of your horse. Then, gently rub the horse's body to remove dirt, and finally rinse thoroughly with water or hot water.
However, if you want a weaker cleaning power or want to save money, we recommend diluting the product by 2.5-5%.
Simply pour 50-150ml of product into a bucket, add 2-3L of cold or hot water, mix and you'll be able to effectively keep your horse clean using this diluted cleaning solution.

Q. How should I store horse hoof oil?

A. After use, seal the container tightly and be careful not to let water or foreign objects get into the container. Store out of reach of children and away from high temperatures and direct sunlight.

About orders and shipping

Q: I haven't received an email.

A: We apologize for the inconvenience, but please check the following:

- Have you set up your email to receive " "?

・Check if it has been sorted into your spam folder

- Is it being sent to Promotion (gmail.com)?

*If you are using a carrier email address (for mobile phone devices), there seems to be a problem with emails not being delivered even if you have the email settings set up to receive them.

Q: How long will it take to arrive after I purchase it?

A. If you are in Japan, it will arrive within 2 to 4 days from the date of purchase.
If you are overseas, we will contact you separately.
*Please note that delivery may be delayed due to traffic and weather conditions.

Q: What payment methods are available?

A. Credit card payment
We accept VISA, MASTER and AMEX.

●Amazon Pay
You can use the credit card information registered with Amazon.co.jp to place orders through "Amazon Pay" provided by Amazon Japan. You will need an Amazon.co.jp account to use this service.

●Shop Pay
This service allows you to register your credit card information and quickly make credit card payments for repeat purchases. Not only will it save you the trouble of having to enter your details the next time you shop at our store, but it will also save you the trouble of having to enter your details at other stores around the world that have implemented Shop Pay payment.

●Apple Pay
This is a service that allows you to make purchases using the credit card information registered in the iPhone Wallet app, etc.
Payment will be made when the product is shipped.
* Closing dates and deduction dates vary by card company. For details, please contact your card company.

●Google Pay
A digital wallet and online payment service provided by Google that simplifies and speeds up the payment process.

Q: How much does shipping cost?

A. To support our customers in having a pleasant shopping experience, we offer free shipping for orders totaling 11,000 yen or more (tax included) within Japan.

For overseas customers, the procedures vary depending on the country, so we will contact you separately.

Q: I made a mistake with my order.

A. We will check with you, so please contact us at "."

Q: My item hasn't arrived yet.

A. We apologize for causing you concern.
We apologize for the inconvenience, but please contact us immediately so we can check on your request.

Q: I want to cancel my order.

A. In principle, we do not accept cancellations due to customer convenience after an order has been confirmed. Please carefully check the purchase details before placing your order.